For anyone who has seen choies.com pop up recently and was curious about it, here is a comprehensive review, and why I would absolutely, undoubtedly NOT purchase a single thing from this online store.
Choies.com, similar to ASOS, is a online clothing store catering to the online fashion crowd, and is based out of China. They don't sell anything brand-name, nor do they, for the most part, even list what the materials and fabrics are. When listed, the materials used do not appear to be of great quality and are usually heavily synthetic and man-made. A lot of their descriptions on the website itself are miss labelled, misspelled, or just plain nonsensical.
While a lot of their designs are quite trendy, the quality appears to be extremely poor for what the prices are. Many of their designs are knock-offs of much better quality designer goods and products.
My personal experiences with Choies.com has ranged from mildly awful to absolutely horrendous. I ordered a pair of tall black boots after signing up to their website (the website claimed they were made from leather, however, judging from the pictures provided and the materials of the other products offered in the store, I have my sincere doubts regarding the truth in this). I did this on a Friday.
For the shipping address, I put both my P.O. Box address as well as my street address- this has worked wonderfully for me when ordering from ASOS, Topshop online, and Aldo.com. Never has a package been mistakenly sent back because I'd put both my P.O. Box address and my street address in the form.
On Sunday, two days after the boots had been ordered, I still had received no email notification that my money had gone anywhere legitimate. Worried, I checked their website and realized their website stated they only wanted my street address.
I used their customer service chatline (they never replied to my emails) to confirm that it would be okay to do this. They told me they would look into it for me. A mere 30 minutes later, I received an email notifying me my order had been cancelled because I provided a P.O. Box address, even though I had provided a P.O. Box address AND a street address, they just hadn't bothered to read one more line of the address I'd provided.
I went back onto their customer service chatline to talk to a customer service representative about this and was rudely informed in erroneous English there was absolutely nothing they could do about it and I would just have to replace an order. So grudgingly, I went back to the same boots I'd previously ordered, only to find that they had almost TRIPLED in price.
The price I had ordered them at was $59, but the price they had become was $169.
The customer service representative told me that the tripled price was what I would have to pay for the EXACT same product, even though I'd paid for them at roughly 1/3 their price only two days before and it was THEIR mistake to cancel my order without actually checking my address or confirming it with me beforehand.
Apparently, the "best they could possibly do" was to give me 35% off 2 pairs of shoes, which is completely disgusting to me. The shoes are obviously not worth $169 if they were being sold for $59 to start with. And between you and me, we both know that 35% off the purchase of 2 products is little assuagement to this situation and they probably could have tried much harder to provide better customer service.
But it's the simple fact that a company wants me, the customer, to pay for the mistake they made leads me to state, with utter and complete certainty, I will never purchase anything from choies.com ever again, and neither should you.
